Refund policy

LappyBooks offers a 7-day return period. You must request a return within 7 calendar days after receiving your order.

RETURN ELIGIBILITY

To qualify for a return:

• The product must be returned in the same condition in which it was delivered.
• The product must include its original packaging and supplied accessories.
• You must provide your receipt or proof of purchase.
• Products with physical damage, broken parts, liquid damage, short-circuit damage, or damage caused after delivery are not eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery. If you receive an incorrect, damaged, or defective product, contact us as soon as possible so we can inspect the issue and provide an appropriate solution.

HOW TO REQUEST A RETURN

To request a return, contact us using the following details:

Email: lappybook2022@gmail.com
Phone: +971 55 860 6678
Address: Office 0594-F1 Property Investment, Dubai Investment Park 1, Dubai, United Arab Emirates

Do not return a product before contacting us and receiving return instructions. Unapproved returns may not be accepted.

REFUNDS

After we receive and inspect the returned product, we will notify you whether the refund has been approved. Approved refunds will be returned to the original payment method. Your bank or payment provider may require additional processing time.

RETURN METHODS AND SHIPPING

After contacting us for return instructions, you may return an eligible item in person at our address above or send it by mail/courier. Customers arrange and pay for return shipping. There is no restocking fee.

EXCHANGES

We offer exchanges for eligible products within the 7-day return period. Contact us to arrange an exchange.

REFUND TIMING

Approved refunds are issued to the original payment method within 3–5 days after we receive and inspect the returned product. Your bank or payment provider may require additional time to post the refund.

 

This policy does not limit any rights available to customers under applicable UAE consumer-protection laws.