FAQ

Products and condition

What does "Renewed" mean?

LappyBooks uses the label "Renewed" for all of its tested pre-owned laptops. Every product page states the item's condition. See our Condition Guide for details.

Who tests and prepares the laptops?

LappyBooks (Muhammad Usman Ramzan Electronics Trading LLC) inspects, tests and cleans every laptop before dispatch, not the original manufacturer. We are an independent reseller and are not affiliated with, authorised by, or endorsed by Apple, Microsoft, HP, Dell, Lenovo or any other brand we sell.

What do you check?

We check the battery, display, keyboard, ports, wireless connectivity, camera, speakers and general performance before dispatch.

What battery health can I expect?

Every renewed laptop has a minimum battery health of 80%.

Is the operating system freshly installed?

Yes. Windows is freshly installed on every Windows laptop before dispatch.

Warranty

Do you offer a warranty?

Yes. Eligible laptops include a six-month warranty beginning on the delivery date, covering technical or hardware faults that occur during normal use. See our Warranty Policy.

What isn't covered?

Reduced battery runtime or normal battery degradation (a battery is covered when it stops working completely), a physically broken or damaged laptop, cracked screens, broken casing or damaged ports, short-circuit damage, liquid damage, damage caused by misuse, accidents or improper handling, and damage caused after delivery.

How do I make a warranty claim?

Contact us with your order details and a clear description of the fault. Claims are subject to inspection by LappyBooks, after which we'll confirm whether the fault is covered and explain the available repair, replacement or other resolution.

Who pays shipping for warranty repairs, and how long do repairs take?

The customer pays the shipping cost for warranty repairs. Repairs take 3–5 days.

Returns and refunds

Can I return an item?

Yes. Request a return within 7 calendar days after receiving your order. The product must be in the same condition in which it was delivered, with its original packaging, supplied accessories and proof of purchase. Items with physical damage, broken parts, liquid damage, short-circuit damage, or damage caused after delivery are not eligible.

How do I return it?

Who pays for return shipping? Is there a restocking fee?

Customers arrange and pay for return shipping. There is no restocking fee.

When will I get my refund?

Approved refunds are issued to the original payment method within 3–5 days after we receive and inspect the returned product. Your bank or payment provider may need extra time to post the refund. See our Refund Policy.

Shipping

Where do you deliver?

We deliver throughout the United Arab Emirates only.

How much is delivery?

AED 20 for orders below AED 999. Free for orders of AED 999 or more.

How long does delivery take?

Estimated delivery is 2–3 working days after the order is confirmed. See our Shipping Policy.

Payment

Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara and Cash on Delivery, as shown at checkout. All prices are in UAE dirhams (AED).

Contact

WhatsApp / Phone: +971 55 860 6678
Email: lappybook2022@gmail.com
Address: Office 0594-F1 Property Investment, Dubai Investment Park 1, Dubai, United Arab Emirates
Legal business name: Muhammad Usman Ramzan Electronics Trading LLC (trading as LappyBooks)