Frequently Asked Questions
1. What types of products do you sell?
At Lappy Book, we offer a wide range of electronic products, including smartphones, laptops, tablets, audio devices, smart home gadgets, and accessories.
2. Do you offer warranties on your products?
Yes, we provide warranties on most of our products. The length and coverage of the warranty may vary depending on the product. Please check the product description or contact our customer support team for specific warranty details.
3. How can I track my order?
You can track your order by logging into your account on our website. Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package’s delivery status.
4. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Tabby, Tamara and other secure online payment options. You can choose your preferred payment method during the checkout process.
5. Can I return or exchange a product if I'm not satisfied?
Yes, we have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return it within [number of days] days of receipt for a refund or exchange. Please review our Return Policy for more details and instructions.
6. Do you offer international shipping?
No, We don’t. We are still working to widen our areas of shipping.
7. Can I cancel my order after it's been placed?
You may be able to cancel your order, but it depends on the order’s status and our cancellation policy. Please contact our customer support team as soon as possible to request a cancellation, and they will assist you further.
Open box electronics are products that were either used on display by retailer or have been previously purchased and returned to the retailer or manufacturer for various reasons, such as change of mind, cosmetic damage to the packaging, or simply being opened and inspected by the customer. These items are in “like new” condition, having undergone inspection to ensure they are still in working order. They are then repackaged and sold at discounted prices compared to brand new items. Open box electronics offer customers an opportunity to save money while still receiving high-quality products with warranties and support and are considered even better than brand new ones due to its value for money factor.
Certified Refurbished items undergo professional restoration by the manufacturer or manufacturer-approved vendors. These products are inspected, cleaned, and repaired to meet strict manufacturer specifications, guaranteeing excellent condition and performance. While they may not come in the original packaging, they include a warranty from the manufacturer for 3-6 months. Rest assured, these items maintain the highest quality standards. These products offer a reliable and cost-effective alternative to new electronics, making them a popular choice for those seeking quality and value.
We mainly offer Cash on Delivery alongside Visa/Master Card payment options.
Indeed, we accept card payments. However, we currently do not have a direct card payment option on our website. To make a card payment, please request the payment link via our chat support on WhatsApp. Please note that card payments may be subject to additional 3% merchant gateway charges, which depend on ongoing sales and promotions.
14. Who pays for shipping back and redelivery?
For warranty purposes, the customer is responsible for paying the courier charges of AED 30 for one side (within UAE). For outside UAE please check with customer support.